The Coronavirus (COVID-19) has had a major impact on every aspect of our daily lives and our business is no exception. We're doing our best to adapt to these changing times.
USPS is our primary shipping provider and they have absolutely been slammed since earlier this year which has resulted in consistent shipping delays. It doesn't look like these delays are ending any time soon, and it's possible that they may get worse.
Luckily, we haven't experienced too many setbacks in our own logistics chain, but the big, unavoidable bottleneck is USPS. In general, your order will ship within 1 - 2 business days of it being received, but once it's in USPS's hands, it may be delayed further.
We appreciate your patience and understanding as they get your order to you as quickly as they can. For more information, please see the USPS COVID FAQ page.
We have cut our 2 oz candle and 4 oz candle lines for the time being with no timeline for their return. The Scent Lab will also be shuttered once we sell all of the stock on the products listed there.
We are in the process of sourcing new containers for our 8oz candles and 16 oz candles since COVID has affected our original vendor's distribution chain. Fox & Feather's Candle Club is on track to launch in early 2021 and there are no signs that it will be delayed.
NO RETAIL LOCATION OR LOCAL PICK UPS
Our original plan of opening up a retail location here in North Texas has been scrapped and we are discontinuing our local pick ups/drop offs. This may change in the future, but for now, our products are only available on our website and our Etsy store.
WHAT WE'RE DOING
We take COVID seriously. We work out of our home. We get our groceries delivered. We Facetime our families instead of seeing them in person (which has not gone over well). We wear our masks. We are doing everything we can to stay safe, healthy, and COVID free. So far, so good.